Privacy Policy

At STEM Link, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services. By accessing or using STEM Link, you consent to the practices described herein.

Information We Collect

When you interact with STEM Link, we may collect the following types of information:

Personal Information:

  • Name, email address, phone number, and other contact details provided during registration, course enrollment, or inquiries.
  • Payment details, including credit/debit card information, processed securely through third-party payment gateways (e.g., PayHere).

Usage Data:

  • IP address, browser type, operating system, and pages visited, collected automatically for analytics and service improvement.

Cookies and Similar Technologies:

  • Data about your preferences and site interactions to enhance your user experience.

Use of Information

We use the information collected for the following purposes:

  • Course Enrollment and Delivery: To process your registrations, provide course materials, and ensure seamless access to learning platforms.
  • Customer Support: To respond to inquiries, troubleshoot issues, and improve service quality.
  • Personalization: To tailor your learning experience, including content recommendations.
  • Analytics and Improvements: To monitor website performance and user behavior, helping us refine our offerings.
  • Fraud Prevention: To safeguard against unauthorized transactions and ensure secure payments.

Information Sharing

STEM Link does not sell or trade your personal information. However, we may share your data under these circumstances:

Service Providers

Trusted third-party partners (e.g., PayHere) for payment processing, website hosting, or email communication. These providers are bound by confidentiality agreements.

Legal Obligations

If required by law or in response to valid legal requests, such as subpoenas or court orders.

Data Security

We implement industry-standard measures to protect your personal data, including:

  • Secure servers and encryption protocols.
  • Regular monitoring for vulnerabilities.

While we strive to protect your data, no system can guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies for:

  • Maintaining user sessions.
  • Collecting usage analytics to improve our website and services.

You can adjust your browser settings to decline cookies, though this may affect site functionality.

Security Measures

We implement strict security measures, including encryption and secure servers, to protect your data. However, no system can guarantee 100% security.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. We encourage you to review the policy regularly to stay informed.

Your Rights

You have the right to access, correct, or delete your personal data. Contact hello@stemlink.online for assistance.